Privacy policy

Information we collect

When you request a consultation we collect the details you give us: your name, email address, phone number, and a general indication of your credit situation.

If you become a client, we collect the additional information needed to work your file, which includes your credit reports from Equifax, Experian and TransUnion and the identity documentation the bureaus require to process a dispute.

We also collect standard technical information when you use the site, such as your IP address, browser type and the pages you visit.

How we use it

To respond to your enquiry and carry out the services you ask us to perform. That is the primary purpose and most of what we hold is used for nothing else.

To communicate with you about your file, and to meet the record-keeping obligations that apply to this work.

We do not sell your personal information. We do not share it with third parties for their own marketing.

Who we share it with

The credit bureaus and the furnishers of the accounts we are challenging on your behalf, because a dispute cannot be filed without it.

Service providers who help us operate — for example secure document storage and email delivery — who are only permitted to use the information to provide that service.

Where we are required to by law, a court order, or a lawful request from a government authority.

If you apply for business funding, the information in your funding application is shared with our funding partner, Merchant Fund Express, so it can review your request and contact you about it.

How it is protected and how long we keep it

Information is held using reasonable administrative and technical safeguards appropriate to its sensitivity. No method of transmission or storage is completely secure, and we do not claim otherwise.

We keep client records for as long as needed to provide the service and to meet legal and record-keeping requirements, then dispose of them securely.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it.

You can opt out of marketing messages at any time; we will still send messages necessary to service an active file.

To make any of these requests, use the contact form at our consultation page and tell us what you need.

Children and changes

This site is not directed to anyone under 18 and we do not knowingly collect information from children.

If this policy changes we will update this page and the date below. Last updated 18 September 2026.